It is our policy to provide the highest level of service to our customers. We will do this by establishing our customer’s needs and meeting them.
Dunelm’s Policy Is:
- To treat all of our customers fairly and with courtesy and respect
- To communicate promptly and effectively in an appropriate manner
- To liaise with our customers to ensure that we are providing the service that they require
- To ensure our staff are sufficiently resourced and trained to provide a high quality service
With Regard to Operations on Site:
- We will ensure that all of our staff can identify themselves as employees of Dunelm Property Services
- We will maintain good lines of communication with residents by whichever appropriate method is necessary, e.g. by use of interpreters etc.
- We will treat residents’ personal information in a confidential manner
- We will make and keep mutually convenient appointments with our customers
- We will keep residents informed of progress
- We will carry out surveys to monitor and maintain high levels of resident satisfaction
- We will deal with any complaints promptly and in a positive manner
It is our policy to monitor customer satisfaction to ensure that expectations are exceeded and that any improvements necessary are put in place.
